Frequently Asked Questions

Do you deliver?: Yes we deliver Australia wide. We can also arrange shipping to overseas locations. Please enquire as delivery costs vary.
Can I leave my loom outside in the weather?: There are two types of products from Vincent Sheppard; one is indoor and the other is the Verandah collection. See the usage icons listed against each product on this website and the fact sheets (available for download on each product page). The Verandah collection may be used fully outdoors, but we recommend you put it under cover during severe weather and long periods of poor weather. The Verandah collection must be sprayed with a colour (as opposed to clear lacquer) as it provides a more durable and long-lasting protection.
Can I have an alternative fabric on my cushions?: Yes you can. All our cushions are made to order and there is a standard price for a set collection of 100% cotton door fabrics and 100% acrylic for outdoors. We also have a large range of alternative fabrics on display in our showrooms and you may choose from these and we will quote for your cushions according to the fabric chosen. Customers may also supply their own fabric and we will charge a foam and make-up fee.
Will the brass feet tarnish?: Yes they will tarnish over time. This is a natural process and most people leave them to do so. However, if you would rather clean them, then simply use a brass cleaning product and follow the manufacturer's instructions.
Will the loom in clear finish colour or fade?: Yes, over time it will fade, as the loom furniture is made from kraft paper wrapped around steel wire. We recommend that if your furniture is going to be in direct sunlight, such as a sunroom (and definitely for outdoors) that you use a paint colour instead of the clear finish. We have developed a natural loom paint colour that matches very well to the paper colour and can be used as an alternative to the clear finish.
Do I have to oil my teak furniture?: No, oiling is purely for aesthetic purposes. Teak wood has a naturally high oil content and over time will become a silvery grey colour. If you do wish to oil it, we recommend Sadolin Teak Oil by Sikkens. For preparation and oiling instructions, please visit the Cotswold Teak product care page on this website.
Can I get replacement parts for my furniture?: Yes, we are very happy to help if you require any replacement parts for your furniture such as new plastic feet for your Fermob chairs, or plastic studs for under the loom chairs. For any larger repairs, please ring 1800 677 047.